Refund & Appointment Policy

Consultation booking deposit

A £30 deposit is taken to secure an in-person consultation. The deposit is fully redeemable against treatment. If you attend the consultation and decide not to proceed with treatment, the consultation deposit is refundable.

Cancellations, rescheduling and non-attendance

Please give at least 72 hours' notice if you need to cancel or reschedule. A no-show loses the £30 deposit and a new £30 deposit is required to rebook. If you arrive late, the available appointment time may be shortened so that later appointments are not delayed.

Unused treatment packages

The existing clinic policy is that a full or partial refund may be provided for unused treatments when the request is made within 14 days of purchase. After that period, refund requests are considered under the clinic's existing policy, including where there is a medical reason. If part of a discounted package has already been used, the value of sessions already taken is deducted at the individual list price rather than the discounted package rate.

Your statutory consumer rights are not affected by this policy.

Questions before booking

If you are unsure how the policy applies to your booking or package, contact the clinic before making a change or purchase so the circumstances can be checked.